As an authorized distributor of Elf Bar, our commitment is to ensure that our products are exclusively sold to individuals of legal age. To uphold this responsibility, we've implemented a system that necessitates ID confirmation, guaranteeing that we only dispatch our products to those who meet the eligibility criteria. Customers placing orders from outside the UK might experience a brief holding period due to variations in legal documents across different nations. Consequently, our algorithm may take a bit more time to validate the legality of your document. Rest assured, if you've used a valid document to confirm your age and your order is pending processing, it will be fulfilled shortly!

You must be at least 18 years old to purchase vaping products.

At the moment, we only ship within the UK.

We accept various payment methods, including credit/debit cards.

Please contact our customer support team within 48 hours of receiving your order to report any issues with your product. We will assist you with returns or exchanges as necessary.

Yes, all our products meet UK regulatory standards for safety and quality.

We offer refunds or exchanges for defective products. Please refer to our returns policy for more information on product page.

Unfortunately, due to hygiene and safety reasons, we cannot accept returns for products that have been opened or used unless they are defective.

• You can reach our customer support team via email at orders@jays-online.co.uk
  

We offer a range of e-liquids with varying nicotine strengths. Please check the product description for details on nicotine content.

We may offer discounts for bulk orders. Please contact our customer support team for more information at orders@jays-online.co.uk

We might be able to help you. Please contact our customer support team as soon as possible if you need assistance at orders@jays-online.co.uk

Vaping regulations vary by location. Please familiarize yourself with local laws and regulations regarding vaping in public places.