Description
Shipping & Returns
PERFECT FOR SHARING - They come in a handy roll which is perfect for sharing with friends and family. Choose from a variety of popular flavours from Biscoff cream, Chocolate cream to Vanilla cream so everyone can find it's favourite.
INGREDIENTS FROM NATURAL ORIGINS - Our biscuits are vegan friendly, made with RSPO certified palm oil. They have no colours or added flavours. Its a unique recipe since 1932. Made in Belgium.
THE UNIQUE TASTE OF LOTUS BISCOFF - also comes in a sandwich Biscuit. Two delicious crunchy Biscoff Biscuits with a smooth Biscoff cream filling in between. It’ll be love at first bite!
COMES IN A HANDY SHARING PACK - Our sharing packs come in a handy roll, so they are an excellent snack for stocking up your pantry at home, keeping on hand at work or just to share with friends and family.
Suitable for vegetarians
We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.To start a return, you can contact us at sales@jays-online.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at sales@jays-online.co.uk.
If the return is due to a change of mind or dissatisfaction with the product, the customer is responsible for return shipping costs.