Description
Shipping & Returns
Remy Martin VSOP is a unique cognac composed of over 240 eaux-de-vies, sourced from some of the most renowned and sought-after vineyards, aged between 4 and 14 years. The mature cask finish is given as a result of ageing in 20-year-old Limousin oak casks for a minimum of 1 year. The result is a fruity, silky, well-balanced, and rounded Cognac ideal for sipping neat, over ice or serious cocktails.
We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.To start a return, you can contact us at sales@jays-online.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at sales@jays-online.co.uk.
If the return is due to a change of mind or dissatisfaction with the product, the customer is responsible for return shipping costs.